We very hope you like our replica handbags, but if any item you have purchased happens to be not up to your expectations, we will take it back for a refund or we will exchange it for any other item you prefer.

Refund and exchange:
If you wish to exchange or to refund an item, please:

• email us at supportpatty-schnyder.com within 14 days of delivery. In your email please explain why you wish to return, refund or to exchange the item you have purchased.
• We will reply to your e-mail promptly by sending you a return code with help of which you will be able to have your item refunded, returned or exchanged. Please, note that you will have to write the code on the outside of the box, otherwise we cannot accept any returns, refunds or exchanges.

Be aware that the item you want to return or exchange must have no defects or damages, it must be in the same condition you received it.

We won’t accept your return if the item is damaged intentionally or if it has any damages caused while delivering or usage. Each returned item is tested in order to determine the character of defects.

Exchange:

• We can exchange your item for a similar one or to another item of the same price.
• If you prefer a model of a higher price, than you will have to enclose money order to cover the price difference.
• If you want to exchange your item for a cheaper one, we will refund the difference.
• Please, note that items purchased with a discount code cannot be returned, they are exchangeable only.
• We are glad to inform you that shipping charges are free.
• Refunds are issued within 15 days of receipt. The refunds are credited to your credit card.
• Please, remember that we cannot be responsible for any custom fees or other taxes determined of your country. Such fees and taxes are not included in shipping charges, they differ from country to country.
• If you have any questions concerning return policy or other matters, please feel free to contact us.